Frequently Asked Questions
Everything you need to know about your Solly Baby experience.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping times vary by location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns of unwashed and unworn items within 30 days of delivery. Please note that original shipping costs are non-refundable.
Are your baby wraps safe for newborns?
Yes, our wraps are designed for the 'fourth trimester' and are safe for babies from birth (approx. 8 lbs) up to 25 lbs. We recommend following all safety guidelines provided in our tutorials.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Shop Pay for a faster checkout.
How do I care for my Solly Baby products?
To maintain the softness and integrity of the fabric, we recommend machine washing on a cold, delicate cycle and tumbling dry on low heat. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the customer.